Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community

6:30 PM - 7:30 PM
Henry Ford Centennial Library
Offsite Event

Event Details

Join us for a lively look by an accomplished national journalist at the inception, growth, future and unique management style of Zingerman's - a beloved $70 million-dollar Michigan-based specialty food store with global reach.

Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.​ Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed


Event Type(s): Adult
Age Group(s): All Ages

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